
Learn how to resolve conflicts, increase self-control and your ability to communicate and influence others. Become assertive, that is, stand up for yourself, instead of reacting to situations that life imposes on you. With a self-confident performance and appropriate outward appearance, you will leave the impression of a competent and professional individual.
| • | Personal efficiency I (emotion management) | |
| • | Personal efficiency II (objective and time management) | |
| • | Assertiveness | |
| • | Image - a factor of personal and professional success | |